Lead Management & Client Follow-up Executive (Work From Home)

About the Role

We are looking for a confident and well-organized Lead Management & Client Follow-up Executive to join our team remotely. The ideal candidate will be responsible for contacting new leads, understanding client requirements, scheduling online meetings, maintaining regular follow-ups, and converting qualified leads into confirmed appointments for our architects.

This role requires excellent communication skills, consistency in follow-ups, and the ability to build trust with potential clients.

Key Responsibilities

Contact new leads received through social media, website, WhatsApp, and phone.
Understand client requirements and record complete project details.
Explain our architectural services professionally.
Schedule Zoom/Google Meet meetings with the design team.
Conduct regular follow-ups until the client confirms the project.
Maintain accurate records in the CRM or lead management system.
Send quotations, brochures, and required documents to clients.
Coordinate with the office team regarding client updates.
Achieve monthly lead conversion and appointment targets.
Ensure every lead receives timely communication and follow-up.

Studio Requirements

Requirements

Female candidates preferred.
Excellent communication skills in Malayalam and English (Hindi is an advantage).
Minimum Higher Secondary/Degree qualification.
Experience in customer service, telesales, sales coordination, or lead management is preferred.
Strong follow-up and negotiation skills.
Good computer knowledge (MS Office, Google Sheets, WhatsApp Web, Email).
Comfortable using Zoom or Google Meet.
Reliable laptop/computer with stable high-speed internet.
Self-motivated, disciplined, and able to work independently from home.

Preferred Skills

Experience using CRM software.
Knowledge of the architecture, construction, or interior design industry.
Familiarity with social media lead handling.
Professional phone etiquette and customer relationship management.

What We Offer

Work-from-home flexibility.
Competitive fixed salary.
Attractive performance-based incentives.
Paid training and onboarding.
Career growth opportunities.
Supportive and professional team environment.
Opportunity to work with premium residential and commercial clients.
Long-term career with one of Kerala's growing architecture firms.